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Apple Launches Program to Repair Faulty iPhone 5 Sleep Buttons for Free

April 27 2014 Published on #iOS News

iPhone 5

iPhone 5

Lately some iPhone 5 users have had issues getting the Sleep/Wake buttons on the top of their devices to work, and today Apple announced that it's willing to fix the problem with no cost to the user. Apple claims that the problem only affects a "small percentage" of the devices, but the Cupertino company also provided a support page that determines if you qualify for the free support.

The one significant catch is that you can't simply have the faulty device replaced at an Apple retail store; instead, you'll have to ship the device off to an Apple Repair Center either on your own or from an Apple Store. In addition, the whole turnaround could take around a week. On the bright side, apparently some Apple stores are offering "loaner" 16 GB iPhone 5 models so you won't be phoneless for the duration.

Should you take advantage of the offer, Apple requires that you back up your phone's data to your hard drive and then delete all of your content and settings from the phone itself before sending it in. If you've already paid for an out-of-warranty fix for this problem, you can contact Apple and request a refund. You should act quickly, however; Apple claims that the replacement program will only be in place for two years after you bought the device, meaning that the earliest adopters only have around half a year left to take advantage of the offer.

Oh, and one big catch for those of you who haven't upgraded to iOS 7. If you send in your device to Apple for the Sleep button issue, you'll receive it back with Apple's latest mobile operating system.

Source: Maclife.com

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